Lost sales opportunities, or LSO for short, are reflected in our customers’ shopping carts every single day as potential products to be bought. The approach of Carrefour Romania on this subject...
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Machine Learning @Carrefour: tackling promotional product shortage
Catalogue in hand, you are in front of the discounted orange juice area, but unfortunately the orange juice you are looking for is already sold out. Disappointed? You are not the only one; not...
Leveraging Salesforce Einstein Analytics for data
Lately, Carrefour Italy has been working closely with Salesforce. As of 2020, two main solutions were already in place: “Salesforce Service Cloud”, for the call center and customer...
Belgium’s migration to in-memory reporting
Having reporting and data available on time is crucial in the grocery business. Retail is detail, and making the right decisions at the right time becomes a true competitive advantage in our days....
Latest posts
AI: how Einstein enhances online customer experience in Italy
Carrefour Italy is transforming its e-commerce platform by leveraging Salesforce Einstein’s data and AI capabilities to personalize the customer experience.
Lost sales opportunities detection – an ocean of improving possibilities
Lost sales opportunities, or LSO for short, are reflected in our customers’ shopping carts every single day as potential products to be bought. The approach of Carrefour Romania on this subject focuses on detecting LSO in an actionable timeframe and on sending alerts...
Virtual showroom: showcasing new products to our shop managers
Carrefour is pioneering a revolutionary virtual showroom experience to transform a physical merchandise showroom into a metaverse twin.